Nationwide Mail-In Repairs
Wherever you are in New Zealand, you can send your device to our lab in Tutukaka for specialist board-level diagnostics and repair by courier.
How Mail-In Repairs Work
- Step 01
Book Repair
Get in touch to describe the fault and book your device in for diagnostics.
- Step 02
Package Device
Pack your device securely, following our packaging guidance to prevent transit damage.
- Step 03
Courier Device
Send your device to our lab in Tutukaka, Northland with a track-and-trace courier — NZ Post preferred.
- Step 04
Diagnostics
A $100 inspection fee is paid up front, and we perform board-level diagnostics to identify the exact cause of the fault.
- Step 05
Repair Approval
We provide a clear written quote and repair plan for your approval before any work begins. If you approve the quote, the inspection fee is waived.
- Step 06
Repair Completed
Once approved, the repair is carried out and the device is fully tested.
- Step 07
Invoice Sent
A detailed invoice is issued covering diagnostics and repair work completed.
- Step 08
Payment Received
Payment is required in full before your repaired device is returned.
- Step 09
Device Returned
Your device is carefully packaged and couriered back to you.
A $100 inspection fee applies to every device and must be paid up front before any work is carried out. This covers diagnostics and testing. If you approve the repair quote we provide afterwards, the inspection fee is waived.
Payment is required before repaired devices are returned. Once your invoice is issued and payment received, your device is carefully packaged and couriered back to you.
Every repair is backed by a 90-day warranty.* Our workmanship is covered for 90 days from the date your repaired device is returned to you.
Ready to send your device in?
Get in touch to book your repair and receive packaging and courier guidance.