A Specialist Repair Partner for Your Workshop
IT Defib works behind the scenes with computer and electronics repair businesses, handling the component-level repairs that fall outside a typical workshop's scope — so you can say yes to more customers.
Helping Repair Shops, Not Replacing Them
We focus entirely on supporting repair businesses. Every job we take on is designed to make your workshop more capable — keeping repairs local, improving turnaround, and giving you a reliable specialist to lean on for the jobs your team can't take further.
The Trade Repair Process
- Step 01
Repair shop receives customer device
Your workshop diagnoses the fault at first line and identifies that it requires component-level attention.
- Step 02
Device is sent to IT Defib
The complete device is booked in and sent to our lab with a track-and-trace courier (NZ Post preferred) — we need the whole device, not just the motherboard.
- Step 03
Advanced diagnostics performed
A $100 inspection fee is paid up front, then we isolate the exact fault using schematics, thermal imaging and precision test equipment.
- Step 04
Written quote provided
You receive a written quote after the inspection and before any repairs are carried out. If you approve the quote, the inspection fee is waived.
- Step 05
Repair completed
Once approved, component-level repair work is carried out and the board is fully tested under load.
- Step 06
Invoice issued
A clear, itemised invoice is issued covering diagnostics and repair work completed.
- Step 07
Repair returned
Once the invoice is paid in full, the repaired device is returned to your workshop, ready to go back to your customer.
Trade partners pay the same $100 inspection fee, up front, before any work is carried out. You'll receive a written quote after the inspection and before any repairs begin — and if you approve that quote, the inspection fee is waived. The repair invoice must be paid in full before the device is returned to your workshop.
Why Repair Businesses Work With Us
Reduced Turnaround
Keep repairs local instead of sending them further afield and waiting weeks for a return.
Professional Communication
Clear diagnostic feedback and status updates you can pass straight on to your customer.
Component-Level Repair
Genuine board-level repair, not a guess-and-swap approach to fault finding.
Offer More Services
Extend your workshop's capability without investing in specialist rework equipment.
Reliable Repair Partner
A consistent, trustworthy partner your business can depend on repair after repair.
90-Day Warranty*
Every repair we complete is backed by a 90-day warranty covering our workmanship.
Become a Trade Partner
Get in touch to discuss how IT Defib can support your workshop with specialist board-level repairs.